Terms of Service

1. Services Description

NeonTours UK provides tourism auto-selection services, personalized itinerary planning, and related travel services throughout the United Kingdom. Our services may include but are not limited to:

• Creating personalized travel itineraries
• Booking accommodations, transportation, and attractions
• Providing access to exclusive venues and experiences
• Offering travel recommendations and guidance
• Facilitating special travel arrangements

The specific details of services provided will be outlined in your individual service agreement or booking confirmation.

2. Use of Our Services

2.1 Account Registration

Some of our services may require you to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding the password you use to access our services and for any activities or actions under your password.

2.2 Acceptable Use

You agree not to use our services:

• In any way that violates any applicable national, federal, state, local, or international law or regulation
• To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter," "spam," or any other similar solicitation
• To impersonate or attempt to impersonate NeonTours UK, a NeonTours UK employee, another user, or any other person or entity
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of our services, or which may harm NeonTours UK or users of our services

3. Booking and Payment

3.1 Booking Process

When you book our services, you agree to provide complete and accurate information regarding all travelers in your party, including any specific requirements or preferences that may affect your travel experience. All bookings are subject to availability and confirmation.

3.2 Payment Terms

Payment terms vary by service and will be clearly communicated during the booking process. Generally:

• A deposit may be required to secure your booking
• Full payment is typically required prior to the commencement of services
• Payment methods accepted include major credit cards, bank transfers, and other methods as specified

All prices are quoted in British Pounds (GBP) unless otherwise specified. Prices are subject to change until booking is confirmed.

3.3 Price Adjustments

While we strive to maintain the prices quoted at the time of booking, in some circumstances beyond our control (such as significant currency fluctuations, government action, or supplier price increases), we reserve the right to adjust prices. We will notify you of any price changes before they take effect.

4. Cancellations and Refunds

4.1 Cancellation by You

Cancellation policies vary depending on the specific services booked and will be outlined in your booking confirmation. Generally:

• Cancellations made 60+ days before the service date may receive a full refund minus administrative fees
• Cancellations made 30-59 days before the service date may receive a partial refund (typically 50%)
• Cancellations made less than 30 days before the service date are typically non-refundable

All cancellation requests must be submitted in writing to [email protected].

4.2 Cancellation by Us

In rare circumstances, we may need to cancel or modify a booking due to circumstances beyond our control, such as:

• Natural disasters or adverse weather conditions
• Health or safety concerns
• Insufficient participation for group activities
• Supplier cancellations or failures

In such cases, we will offer you alternative arrangements of comparable value or a full refund.

4.3 No-Shows

If you fail to arrive for a scheduled service without prior notification ("no-show"), you will not be entitled to any refund.

5. Intellectual Property

All content, features, and functionality of our website and services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are the exclusive property of NeonTours UK, our licensors, or other content suppliers and are protected by United Kingdom and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials from our website without our prior written consent.

6. Limitation of Liability

To the fullest extent permitted by applicable law, NeonTours UK shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use our services
• Any conduct or content of any third party on our services
• Any content obtained from our services
• Unauthorized access, use, or alteration of your transmissions or content

In no event shall our total liability to you for all claims exceed the amount paid by you, if any, for accessing or using our services during the previous 12 months.

7. Indemnification

You agree to defend, indemnify, and hold harmless NeonTours UK, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our services.

8. Third-Party Services

Our services may contain links to third-party websites or services that are not owned or controlled by NeonTours UK. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that NeonTours UK shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of London, United Kingdom, and you consent to the personal jurisdiction of such courts.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

11. Contact Us

If you have any questions about these Terms, please contact us at: