Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our services, submit forms, or interact with our website:

• Name, email address, phone number, and postal address
• Payment information (processed through secure third-party payment processors)
• Travel preferences, interests, and requirements
• Demographic information
• Communication preferences
• Information you provide in customer surveys or feedback forms

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system
• Pages visited and time spent on those pages
• Referring website addresses
• Device information including unique device identifiers

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our services
• Creating and personalizing your travel itineraries
• Processing transactions and fulfilling orders
• Sending administrative information, service updates, and marketing communications
• Responding to inquiries, comments, and customer service requests
• Improving our website, services, and user experience
• Conducting research and analysis to enhance our tourism offerings
• Protecting against fraudulent, unauthorized, or illegal activity

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: Where you have given us explicit consent to process your data for specific purposes.
• Contract Performance: Processing necessary to fulfill our contractual obligations to you.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, and those interests do not override your fundamental rights and freedoms.
• Legal Obligation: Where we need to process your data to comply with a legal obligation.

4. Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and business (e.g., payment processors, email service providers, analytics providers).
• Travel Partners: With hotels, transportation providers, attractions, and other travel-related businesses necessary to fulfill your bookings and itineraries.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets.
• Legal Requirements: When required by law, court order, or governmental regulation.
• Protection of Rights: When we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to enhance your experience on our website. For more information about how we use cookies, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your data
• The right to data portability
• The right to withdraw consent (where processing is based on consent)
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 16, we will delete that information as quickly as possible. If you believe a child under 16 has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws than your country of residence. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws, including using EU Standard Contractual Clauses where appropriate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on our website or by sending you an email notification. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: